MIMOS and Digital Performance Management software company, Dynatrace have signed a Memorandum of Understanding (MoU) that will enable MIMOS to augment its levels of implementation and digital performance of government projects while enhancing customer experience.
The MIMOS-Dynatrace pact involves exploring the possibilities of technology knowledge transfer and joint-development of new business plans for product commercialisation. The collaboration also entails the exchange of personnel for purposes such as teaching, cross-training, research and study visits along the joint business development plans.
MIMOS CEO Datuk Abdul Wahab Abdullah said that the collaboration would allow MIMOS to introduce new technologies that have the potential to improve the government delivery system. In turn, with MIMOS’ experience and use cases in domains such as healthcare, finance and public safety, the Dynatrace tool will assist in speeding up testing programmes, at the same time reduce cost, as performance issues can be identified upfront rather than discovered later during operations.
The collaboration will help build competency in the management of this specialised area, eventually leading to better and faster delivery of government projects, Abdul Wahab said.
Dynatrace’s Regional Director for ASEAN. Koh Eng Kiong said that this partnership would not only help support new government projects undertaken by MIMOS but will also help enhance customer experience on citizen-service websites, that would be truly device-agnostic with uniform quality of service.