This course covers the fundamentals and applications of quality tools, regardless of an employee’s role or position within the organisation, either from manufacturing or service industries. It provides step-by-step guidance on how to use these tools when deciding what to measure, gather, and present data for analysis.
Learning Outcome
- Explain the importance of managing process variations
- Explain the basic flow of problem solving
- Outline various measures of useful statistics and key basics of normal distribution
- Outline the objective and application of quality tools in problem solving
Methodology
The methods used here are the combination of lecture + interactive discussion.
Pre-requisite
No specific prerequisites are required.
Duration
1 Day
Target Group (who should attend)
Professionals who have not received formal training in problem-solving techniques and basic quality tools, including technicians, supervisors, executives, engineers, managers, directors, decision-makers, and staff.
Course Structure
- Overview
- Problem solving methodology
- Process variation & quality problem (Defects)
- Basic Statistics
- 7 Basic Quality Tools
- Process Map
- Cause & Effect Diagram (Fishbone)
- Check Sheet
- Pareto Chart
- Histogram
- Time Series Chart
- Scatter Plot
- Other Quality Tools
- Concentration Diagram
- Box Plot
- Cause & Effect Matrix
